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Terms & Conditions

If you have further questions regarding your order don't hesitate to get in touch

Our Terms
 

30 Day Guarantee

Living plants need some time to adapt to changing conditions, if your plant doesn't meet expectations within this period we'll replace it. If you have concerns please get in touch with our team with photos and description to info@shootsplants.com. Our team will help with care. Any issues must not be due to mistreatment or neglect.

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When can I expect my order to ship?

We aim to select and prepare your item on the same day and deliver within 2 working days. In a case where delays are expected of longer than 4 working days we will contact you.

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Where do you deliver?

We currently deliver across Greater London. If you are unable to process an order online and live within or close to Great London please get in touch and we will arrange a delivery slot.

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When will you deliver my items?

Once you've placed your order we will get in touch via email and text to arrange a delivery slot. We will not attempt to deliver your order before a delivery slot is confirmed.

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Our contact details 

Name:  Shoots Plants Ltd

Address: 302, 72 Smeed Road, London, E3 2TF

Phone Number: 020 4503 5248

E-mail: info@shootsplants.com

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The type of personal information we collect 

We currently collect and process the following information:

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  • Name and contact details

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How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

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  • To delivery items purchased through our website

  • You have signed up to our newsletter

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Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

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(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Shoots Plants Ltd

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

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How we store your personal information: Your information is securely stored.  We keep only necessary personal information. We will then dispose your information.

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How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Name:  Shoots Plants Ltd

Address: 302, 72 Smeed Road, London, E3 2TF

Phone Number: 020 4503 5248

E-mail: info@shootsplants.com

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF